LAN Connectivity
LAN is an acronym for Local-Area-Network. A LAN is a network whose nodes are all physically located in a fashion whereby you do not need to cross a public right of way to access each node. This could be an office suite, a building or a campus environment. LAN connectivity is the electronics required to connect such computers. LAN nodes can include computers, scanners, printers, phones etc.
Voice Connectivity
Voice connectivity is networking of phones. It includes the phones, PBX and cabling required for such connectivity.
WAN Connectivity
WAN is an acronym for Wide-Area-Network. A WAN is a network whose nodes are physically located in a fashion whereby you do need to cross a public right of way to access at least one of the nodes. A WAN is typically thought of as the connectivity of at least two LANS. These could be offices across the street, across town, in another city or in another country. WAN connectivity includes the cabling, electronics and public circuits needed to establish such connectivity.
PSTN Connectivity
PSTN is an acronym for Public-Switch-Telephone-Network. The PSTN is the legacy voice network that is used for everyday phone calls in the non-IP world. In order to make a phone call to a non-IP destination, your voice connectivity solution must be connected to the PSTN. Analog, T1 and PRI are common methods of such connectivity. PSTN connectivity includes cabling and circuitry.
Internet Connectivity
Internet connectivity is a physical connection to the world-wide-web for computers and other IP devices that support web browsing. Internet connectivity includes electronics, cabling and circuits
Internet Security
Internet security is a combination of protecting LANs and WANs from intruders via the Internet and the prevention of internal LAN and WAN nodes from accessing undesirable information on the Internet. Internet Security includes electronics, software, policies, and cabling.
IP Scheme and Design
IP is an acronym for Internet Protocol. IP is a combination of an addressing scheme and information delivery process between computers and other network nodes like printers, phones, scanners etc. Designing and deploying an easy to follow and expandable IP scheme is critical to any LAN or WAN.
Structured Cabling
Structured cabling is the physical wire that connects a LAN node to the LAN electronics. Structured cabling includes copper and fiber cabling.
Remote User / VPN
Remote User / VPN is the connectivity of telecommuters and traveling employees. This gives users access to e-mail and other resources that would otherwise be unavailable. Remote user / VPN includes hardware, software, and circuits.
File and Print Services
File and print services include the storage of electronic company files and the print spooling of such files. It also considers the sharing of these files between departments and LANs on the WAN. File and print services include hardware and software.
File and Print Security
File and print security is the protection of corporate files from employees that should not have access to certain confidential material. File Security includes policies, hardware and software.
Indoor Wireless
Indoor Wireless is an IP LAN solution using RF technology for office users that need mobility and flexibility, Coverage and speed are always addressed with indoor wireless solutions. Indoor wireless includes hardware, software, cabling, and antennae.
Outdoor Wireless
Outdoor wireless is an IP WAN solution using RF technology for locations that have clear line of site. Outdoor wireless provides high-speed WAN connectivity without the recurring costs of traditional circuits. Outdoor wireless includes hardware, software, cabling, antennae, and towers.
Messaging Solutions
Messaging solutions are the process of storing and retrieving information. They include voice, fax and e-mail messaging. Messaging solutions include hardware, software and media storage.
Call Center Applications
Call Centers handle the transfer and management of voice calls. This can include call queuing, call tracking, call coverage and agent supervision for customer service departments, sales teams and other business divisions. Call center applications include hardware, software, and custom processes.
Voice IVR Applications
IVR is an acronym for Interactive Voice Response. They are also often called conversants. IVRs handle advanced automated features like fax response, customer account information and product sales. Voice IVR applications include hardware, software and custom processes.
Room Based Video Applications
Room based video application allow for the transfer of voice and video communication between two individuals or groups that are physically separated. These are designed to enhance conference calling and client presentation options. Room based video applications include hardware, software and circuits.
Desktop Video Applications
Desktop based video applications allow for the transfer of voice and video communication between two individuals that are physically separated. These are designed to enhance conference calling and client presentations options. Desktop-based video applications include hardware, software and circuits.
Document Imaging
Document imaging is the transfer of paper files to electronic files and the indexing and retrieval of such files in an orderly and consistent fashion. This is great for client contracts and other legal paperwork. Document Imaging includes hardware, software and custom processes.
Software Standardization
Software standardization is considered to be the company policy, rules and practices of allowing multiple software versions of the same application on the network. Multiple versions are usually initially cheaper but usually have higher maintenance costs. Software Standardization includes policies and management practices.
Database Applications
Database applications allowing for the storage, retrieval, sorting and comparison of large amounts of corporate data. They are often key to the organizational aspects of business. Database applications include hardware, software and custom development.
Business / Custom Applications
Business and Custom applications are software applications that perform a specific duty for a company. They can be accounting, marketing, CMS, ERP, or industry specific. Business / Custom applications include hardware, software, company processes, and custom development.
Contact Management / Calendaring
Contact Management and Calendaring includes the organization and storage of key company contacts and scheduling information. It also includes the methodology to share such stored information. Contact Management / Calendaring includes hardware and software.
Network Management
Network Management includes the proactive monitoring of the entire network and the processes to perform moves, adds, changes and to respond to emergencies. Network management includes hardware, software, processes and policies.
Disaster Recovery
Disaster Recovery is the method of protecting and recovering critical data in the event of hardware failure or a natural disaster like fire, flood, or hurricane. Disaster recovery includes hardware, software, processes and policies.
Racks and Storage
Racks and storage is the physical location of all telecommunications hardware. It includes proper elements like temperature and humidity. It also considers access for troubleshooting and repairs.
Electrical Requirements
Electrical requirements obviously include the design of electrical power and circuitry requirements. It also includes back-up supplies or generators required in the event of power outages.
Legacy Systems
Legacy systems are older systems that are not 100% IP based or that do not interface seamlessly with most modern systems.
End-User Training
End-user training is the constant process of keeping employees trained and educated on company systems and software to maximize investments once they are made.
Network Admin Training
Network admin training is the constant process of keeping IT personnel trained and educated to keep company systems running efficiently once an investment is made in such systems.
